FAQ
Returns & Exchanges
Returns & Exchanges Policy
Last Updated: 02/27/2026
At Lord’s Home, we create every piece with intention. We want you to love what you wear and feel confident in your purchase. If something isn’t right, we’re here to make it right within reason and order.
Please read the policy carefully before initiating a return.
1. Return Window
We offer a 30-day return window from the date your order is marked delivered.
- Items discounted 50% or more are Final Sale and cannot be returned or exchanged.
- Items discounted less than 50% may be returned within the 30-day window.
Returns requested after 30 days may be denied.
2. Processing Time
Once your return package has been delivered to us:
- Please allow 7–10 business days for inspection and processing.
- Refunds are issued after inspection approval.
- Exchanges are processed only after the returned item is approved.
During high-volume periods or major drops, processing may extend slightly.
3. Refunds
Approved refunds are issued to the original payment method.
- Refunds typically take 3–5 business days to reflect after processing.
- Original shipping costs are non-refundable.
- Return shipping label costs are deducted from your refund unless return protection was purchased at checkout.
If your entire order is returned, original shipping fees are not refunded.
4. Exchanges
Exchanges are available for:
- Alternate sizes of the same item and color only.
If the requested size is unavailable, a refund will be issued instead.
We do not offer exchanges on international orders at this time.
5. Return Standards & Conditions
To be eligible for return, items must be:
- Unwashed
- Unworn
- Not put through a dryer
- Free of animal or human hair
- Free of lint, powder, deodorant marks, stains, or piling
- Free of strong odors (smoke, cologne, detergent, body odor, etc.)
Items that do not meet these standards may be denied.
If a return is denied:
- You will be notified by email.
- The item will be reshipped to you.
- Repeated policy violations may result in donated items.
By initiating a return, you verify that the items selected were received and are being returned in accordance with this policy.
6. Non-Returnable Items (Hygiene Policy)
For hygiene and safety reasons, we cannot accept returns or exchanges on:
- Undergarments
- Socks
- Bodysuits
- Face coverings
- Water bottles
Swimwear may be returned only if the original liner is attached.
7. Return Shipping
Return shipping costs are the responsibility of the customer unless return protection was purchased at checkout.
We recommend using a trackable shipping method, as Lord’s Home is not responsible for lost or damaged return shipments.
If returning from outside the United States:
- Customers are responsible for all return shipping and customs fees.
8. How to Start a Return
- Visit our Returns Portal (link to be inserted).
- Generate your Return Authorization.
- Select your return reason.
- Include your order number inside the return package.
- Ship the package using a trackable carrier.
Return Address:
Lord’s Home
13803 Madera Run Parkway
Suite 604
Humble, Texas 77346
United States
9. Damaged or Incorrect Items
If you receive:
- A damaged item
- A defective item
- An incorrect item
- A missing item
You must contact our Support Team within 7 days of delivery.
Failure to notify us within this timeframe may result in the item being subject to standard return conditions.
10. 90-Day Limited Warranty
We stand behind the quality of our pieces.
All items purchased directly from Lordshome.co are covered under our 90-Day Limited Warranty, beginning on the delivery date.
Covered issues may include:
- Manufacturing defects
- Holes or tears due to construction
- Logo or label defects
- Missing features
- Structural stitching failures
This warranty does not cover:
- Normal wear and tear
- Damage due to improper washing or care
- Stretch-related sheerness (when disclosed in product description)
- Cosmetic variation in dye or color
Care instructions are listed on each product page. Failure to follow the care guide may void warranty eligibility.
11. Color & Dye Disclaimer
Due to lighting, fabric variation, and dye processes:
- Color may appear slightly different in person.
- Items of the same color may vary slightly between fabric types.
- Device screen settings may alter perceived color.
These variations are not considered defects.
12. Final Sale Items
Items discounted 50% or more are Final Sale and:
- Cannot be returned
- Cannot be exchanged
- Are still covered under the 90-Day Warranty for manufacturing defects only
If you need assistance, contact:
hello@lordshome.co
Shipping Policy
Shipping & Delivery Policy
Shipping Options
Available shipping methods will appear at checkout based on your delivery address.
Orders over $120 (before taxes) qualify for Free Standard Shipping within the U.S.
Free shipping applies to U.S. addresses only.
Domestic U.S. Shipping
Standard Shipping: 4–7 business days
UPS 2nd Day Air: 2–3 business days
UPS Next Day Air: Available Monday–Thursday
Orders placed before 10 AM CST (Mon–Thurs) may ship the same day.
Orders placed after 10 AM CST ship the next business day.
Shipping time begins after your order has been fulfilled.
Business days do not include weekends or holidays.
We do not ship to PO Boxes.
Fulfillment Time
Orders are typically processed within 5–7 business days.
During high-volume periods or major launches, fulfillment may extend to 10–15 business days.
Fulfillment time is separate from shipping time.
Shipping time begins once your package leaves our facility.
Alaska, Hawaii & APO/FPO
We ship to these locations via UPS or USPS.
- Alaska & Hawaii: Approximately 15–20 business days
- APO/FPO: Approximately 30–45 business days
Tracking updates may pause if carriers transfer the shipment.
International Shipping
International shipping options appear at checkout.
- Delivery times do not include fulfillment time.
- Customers are responsible for customs duties, import taxes, and fees.
- Customs fees are determined by your country and are not controlled by Lord’s Home.
If customs fees are refused and a package is returned, original shipping costs are non-refundable.
We do not ship to forwarding addresses. Orders using forwarding services may be cancelled.
Lost or Marked Delivered Packages
If tracking shows “Delivered” but you have not received your package:
- Check around your property and mailbox.
- Check with neighbors or building management.
- Allow 3–5 additional business days for carrier delays.
If your package is still missing, contact support within 15 days of delivery.
Lord’s Home is not responsible for stolen packages once marked delivered.
Shipping protection is recommended at checkout.
Tracking Information
Your tracking number will be sent via email once your order ships.
- UPS tracking numbers typically begin with “1Z”
- USPS tracking numbers typically begin with “9”
If your shipment transfers carriers internationally, an updated tracking number may appear on the carrier’s tracking page.
Important Notes
- Shipping timelines are estimates and may be affected by carrier delays, weather, customs, or peak seasons.
- Customers are responsible for entering the correct shipping address.
- Orders shipped to incorrect addresses may not be eligible for refund or replacement.
Orders
Orders Policy
Can I Make Changes to My Order?
If your order has not entered fulfillment, we may be able to:
- Change size or color
- Update shipping address
- Update email address
- Remove an item
- Cancel the order
All change requests must be submitted the same day the order is placed.
Once an order has entered fulfillment, changes cannot be guaranteed.
We are unable to apply discount codes or gift cards after an order has been placed.
To request a change, email:
hello@lordshome.co
Address Changes After Shipment
Once your order has shipped, we cannot modify the address.
You must contact the shipping carrier directly after the first tracking scan.
Lord’s Home is not responsible for delivery issues caused by incorrect addresses entered at checkout.
Missing or Incorrect Items
If you received the wrong item or are missing something:
Email hello@lordshome.co within 30 days of delivery and include:
- Your order number
- The item(s) affected
- Photos of the packaging and items received
We may require the incorrect item to be returned before issuing a replacement.
If an item was out of stock at fulfillment, a refund will be issued.
Order Confirmation Email
Order confirmations are typically sent within 15 minutes of purchase.
If you do not see it:
- Check your spam or junk folder.
- Confirm the email address entered at checkout.
If you still cannot find it, contact:
hello@lordshome.co
What are our payment methods?
Payments, Gift Cards & Discounts
Accepted Payment Methods
We accept:
Visa
MasterCard
American Express
Discover
PayPal
Apple Pay
Google Pay
Shop Pay
Affirm
Lord’s Home Digital Gift Cards
Available payment options may vary depending on your location.
Gift Cards
You may use multiple gift cards on a single purchase.
Gift cards cannot be applied to an order after it has been placed.
If you paid:
Fully with a gift card: Refunds will return to the original gift card.
Partially with a gift card: Refunds will return to the gift card first, then to the secondary payment method.
Please keep your gift card code. Lost or discarded gift cards cannot be recovered if refunded to the original code.
Gift cards are only valid on Lordshome.co.
Discount Codes
Only one discount code may be used per order.
Discount codes cannot be combined.
Discount codes cannot be applied after an order has been placed.
We are unable to retroactively apply or refund missed discounts.
Be sure to enter your code exactly as shown — no extra spaces or characters.
Affiliate & Ambassador Codes
When available, affiliate or ambassador codes may provide a percentage discount at checkout.
These codes:
Cannot be combined with other discounts
Cannot be applied after purchase
Identity-Based Discounts (If Offered)
If Lord’s Home offers student, military, or first responder discounts, verification may be required through a third-party identity platform.
Eligibility and verification are handled by the verification provider.
If Your Payment Fails
If your payment is declined:
Confirm billing information matches your bank records
Check available funds
Try an alternate payment method
If issues continue, contact your bank or payment provider.
Need Help?
For any payment or gift card questions, contact:
Please include your order number if applicable.
How Can I Become a Sponsored Ambassador or Affiliate?
General Questions
How Can I Become a Sponsored Ambassador or Affiliate?
Lord’s Home is more than apparel. It represents conviction, discipline, and living boldly in your calling.
We periodically open opportunities for ambassadors and affiliates who align with our mission and values.
To be considered:
Stay active on social media
Tag and share Lord’s Home content
Engage with our community
When applications open, details will be announced on our official social channels.
When Is the Next Restock?
If an item is sold out, we recommend signing up for our newsletter at the bottom of our homepage.
Subscribers are the first to know about:
Restocks
New drops
Limited releases
We do not send unnecessary emails.
How Can I Contact Support?
For all questions or order-related concerns, email:
Please include:
Your full name
Order number (if applicable)
A clear description of your question
Our typical response time is 1–2 business days.
Business Hours:
Monday–Friday
8:00 AM – 4:00 PM CST
We are closed on major U.S. holidays.
What If I Haven’t Received a Reply?
After emailing us, please:
Check your spam or junk folder.
Allow up to 2 business days for a response.
If you have not received a reply after that timeframe, please resend your message.
Events & Community
When we host events, pop-ups, or community activations, details will be shared through our website and official social media channels.
Stay connected to stay informed.
Returns & Exchanges
Returns & Exchanges Policy
Last Updated: 02/27/2026
At Lord’s Home, we create every piece with intention. We want you to love what you wear and feel confident in your purchase. If something isn’t right, we’re here to make it right within reason and order.
Please read the policy carefully before initiating a return.
1. Return Window
We offer a 30-day return window from the date your order is marked delivered.
- Items discounted 50% or more are Final Sale and cannot be returned or exchanged.
- Items discounted less than 50% may be returned within the 30-day window.
Returns requested after 30 days may be denied.
2. Processing Time
Once your return package has been delivered to us:
- Please allow 7–10 business days for inspection and processing.
- Refunds are issued after inspection approval.
- Exchanges are processed only after the returned item is approved.
During high-volume periods or major drops, processing may extend slightly.
3. Refunds
Approved refunds are issued to the original payment method.
- Refunds typically take 3–5 business days to reflect after processing.
- Original shipping costs are non-refundable.
- Return shipping label costs are deducted from your refund unless return protection was purchased at checkout.
If your entire order is returned, original shipping fees are not refunded.
4. Exchanges
Exchanges are available for:
- Alternate sizes of the same item and color only.
If the requested size is unavailable, a refund will be issued instead.
We do not offer exchanges on international orders at this time.
5. Return Standards & Conditions
To be eligible for return, items must be:
- Unwashed
- Unworn
- Not put through a dryer
- Free of animal or human hair
- Free of lint, powder, deodorant marks, stains, or piling
- Free of strong odors (smoke, cologne, detergent, body odor, etc.)
Items that do not meet these standards may be denied.
If a return is denied:
- You will be notified by email.
- The item will be reshipped to you.
- Repeated policy violations may result in donated items.
By initiating a return, you verify that the items selected were received and are being returned in accordance with this policy.
6. Non-Returnable Items (Hygiene Policy)
For hygiene and safety reasons, we cannot accept returns or exchanges on:
- Undergarments
- Socks
- Bodysuits
- Face coverings
- Water bottles
Swimwear may be returned only if the original liner is attached.
7. Return Shipping
Return shipping costs are the responsibility of the customer unless return protection was purchased at checkout.
We recommend using a trackable shipping method, as Lord’s Home is not responsible for lost or damaged return shipments.
If returning from outside the United States:
- Customers are responsible for all return shipping and customs fees.
8. How to Start a Return
- Visit our Returns Portal (link to be inserted).
- Generate your Return Authorization.
- Select your return reason.
- Include your order number inside the return package.
- Ship the package using a trackable carrier.
Return Address:
Lord’s Home
13803 Madera Run Parkway
Suite 604
Humble, Texas 77346
United States
9. Damaged or Incorrect Items
If you receive:
- A damaged item
- A defective item
- An incorrect item
- A missing item
You must contact our Support Team within 7 days of delivery.
Failure to notify us within this timeframe may result in the item being subject to standard return conditions.
10. 90-Day Limited Warranty
We stand behind the quality of our pieces.
All items purchased directly from Lordshome.co are covered under our 90-Day Limited Warranty, beginning on the delivery date.
Covered issues may include:
- Manufacturing defects
- Holes or tears due to construction
- Logo or label defects
- Missing features
- Structural stitching failures
This warranty does not cover:
- Normal wear and tear
- Damage due to improper washing or care
- Stretch-related sheerness (when disclosed in product description)
- Cosmetic variation in dye or color
Care instructions are listed on each product page. Failure to follow the care guide may void warranty eligibility.
11. Color & Dye Disclaimer
Due to lighting, fabric variation, and dye processes:
- Color may appear slightly different in person.
- Items of the same color may vary slightly between fabric types.
- Device screen settings may alter perceived color.
These variations are not considered defects.
12. Final Sale Items
Items discounted 50% or more are Final Sale and:
- Cannot be returned
- Cannot be exchanged
- Are still covered under the 90-Day Warranty for manufacturing defects only
If you need assistance, contact:
hello@lordshome.co
Shipping Policy
Shipping & Delivery Policy
Shipping Options
Available shipping methods will appear at checkout based on your delivery address.
Orders over $120 (before taxes) qualify for Free Standard Shipping within the U.S.
Free shipping applies to U.S. addresses only.
Domestic U.S. Shipping
Standard Shipping: 4–7 business days
UPS 2nd Day Air: 2–3 business days
UPS Next Day Air: Available Monday–Thursday
Orders placed before 10 AM CST (Mon–Thurs) may ship the same day.
Orders placed after 10 AM CST ship the next business day.
Shipping time begins after your order has been fulfilled.
Business days do not include weekends or holidays.
We do not ship to PO Boxes.
Fulfillment Time
Orders are typically processed within 5–7 business days.
During high-volume periods or major launches, fulfillment may extend to 10–15 business days.
Fulfillment time is separate from shipping time.
Shipping time begins once your package leaves our facility.
Alaska, Hawaii & APO/FPO
We ship to these locations via UPS or USPS.
- Alaska & Hawaii: Approximately 15–20 business days
- APO/FPO: Approximately 30–45 business days
Tracking updates may pause if carriers transfer the shipment.
International Shipping
International shipping options appear at checkout.
- Delivery times do not include fulfillment time.
- Customers are responsible for customs duties, import taxes, and fees.
- Customs fees are determined by your country and are not controlled by Lord’s Home.
If customs fees are refused and a package is returned, original shipping costs are non-refundable.
We do not ship to forwarding addresses. Orders using forwarding services may be cancelled.
Lost or Marked Delivered Packages
If tracking shows “Delivered” but you have not received your package:
- Check around your property and mailbox.
- Check with neighbors or building management.
- Allow 3–5 additional business days for carrier delays.
If your package is still missing, contact support within 15 days of delivery.
Lord’s Home is not responsible for stolen packages once marked delivered.
Shipping protection is recommended at checkout.
Tracking Information
Your tracking number will be sent via email once your order ships.
- UPS tracking numbers typically begin with “1Z”
- USPS tracking numbers typically begin with “9”
If your shipment transfers carriers internationally, an updated tracking number may appear on the carrier’s tracking page.
Important Notes
- Shipping timelines are estimates and may be affected by carrier delays, weather, customs, or peak seasons.
- Customers are responsible for entering the correct shipping address.
- Orders shipped to incorrect addresses may not be eligible for refund or replacement.
Orders
Orders Policy
Can I Make Changes to My Order?
If your order has not entered fulfillment, we may be able to:
- Change size or color
- Update shipping address
- Update email address
- Remove an item
- Cancel the order
All change requests must be submitted the same day the order is placed.
Once an order has entered fulfillment, changes cannot be guaranteed.
We are unable to apply discount codes or gift cards after an order has been placed.
To request a change, email:
hello@lordshome.co
Address Changes After Shipment
Once your order has shipped, we cannot modify the address.
You must contact the shipping carrier directly after the first tracking scan.
Lord’s Home is not responsible for delivery issues caused by incorrect addresses entered at checkout.
Missing or Incorrect Items
If you received the wrong item or are missing something:
Email hello@lordshome.co within 30 days of delivery and include:
- Your order number
- The item(s) affected
- Photos of the packaging and items received
We may require the incorrect item to be returned before issuing a replacement.
If an item was out of stock at fulfillment, a refund will be issued.
Order Confirmation Email
Order confirmations are typically sent within 15 minutes of purchase.
If you do not see it:
- Check your spam or junk folder.
- Confirm the email address entered at checkout.
If you still cannot find it, contact:
hello@lordshome.co
What are our payment methods?
Payments, Gift Cards & Discounts
Accepted Payment Methods
We accept:
Visa
MasterCard
American Express
Discover
PayPal
Apple Pay
Google Pay
Shop Pay
Affirm
Lord’s Home Digital Gift Cards
Available payment options may vary depending on your location.
Gift Cards
You may use multiple gift cards on a single purchase.
Gift cards cannot be applied to an order after it has been placed.
If you paid:
Fully with a gift card: Refunds will return to the original gift card.
Partially with a gift card: Refunds will return to the gift card first, then to the secondary payment method.
Please keep your gift card code. Lost or discarded gift cards cannot be recovered if refunded to the original code.
Gift cards are only valid on Lordshome.co.
Discount Codes
Only one discount code may be used per order.
Discount codes cannot be combined.
Discount codes cannot be applied after an order has been placed.
We are unable to retroactively apply or refund missed discounts.
Be sure to enter your code exactly as shown — no extra spaces or characters.
Affiliate & Ambassador Codes
When available, affiliate or ambassador codes may provide a percentage discount at checkout.
These codes:
Cannot be combined with other discounts
Cannot be applied after purchase
Identity-Based Discounts (If Offered)
If Lord’s Home offers student, military, or first responder discounts, verification may be required through a third-party identity platform.
Eligibility and verification are handled by the verification provider.
If Your Payment Fails
If your payment is declined:
Confirm billing information matches your bank records
Check available funds
Try an alternate payment method
If issues continue, contact your bank or payment provider.
Need Help?
For any payment or gift card questions, contact:
Please include your order number if applicable.
How Can I Become a Sponsored Ambassador or Affiliate?
General Questions
How Can I Become a Sponsored Ambassador or Affiliate?
Lord’s Home is more than apparel. It represents conviction, discipline, and living boldly in your calling.
We periodically open opportunities for ambassadors and affiliates who align with our mission and values.
To be considered:
Stay active on social media
Tag and share Lord’s Home content
Engage with our community
When applications open, details will be announced on our official social channels.
When Is the Next Restock?
If an item is sold out, we recommend signing up for our newsletter at the bottom of our homepage.
Subscribers are the first to know about:
Restocks
New drops
Limited releases
We do not send unnecessary emails.
How Can I Contact Support?
For all questions or order-related concerns, email:
Please include:
Your full name
Order number (if applicable)
A clear description of your question
Our typical response time is 1–2 business days.
Business Hours:
Monday–Friday
8:00 AM – 4:00 PM CST
We are closed on major U.S. holidays.
What If I Haven’t Received a Reply?
After emailing us, please:
Check your spam or junk folder.
Allow up to 2 business days for a response.
If you have not received a reply after that timeframe, please resend your message.
Events & Community
When we host events, pop-ups, or community activations, details will be shared through our website and official social media channels.
Stay connected to stay informed.
